Got a facial for my older sister. During the facial they did a massage of her head, neck, shoulders and were so rough. She told them twice it was too rough. They said ok and continued just as rough. She left feeling like she was beat up. Shes so sore and the next day she had bruises. I guess if you like a rough massage this is the place to go. Im so angry since this was a birthday gift and was not a pleasant experience.